Listening Skills
This module focuses on the essential skill of listening to our customers. Inexperienced salespeople keep talking to avoid listening but sales professionals know how and when to listen. These ‘sales stars’ understand the power of questions in developing a constructive and relevant two way communication with customers.
This module starts by explaining the importance of listening and learning and delegates are tested on their current skills level. We explore the psychology behind listening and the three levels of active listening to developing the sales conversation, plus the use of ‘smart questioning’ from what we have learnt from listening to the customers.Case studies are worked on in pairs and we role play with set scenarios to maximise and consolidate learnt skills.
This module starts by explaining the importance of listening and learning and delegates are tested on their current skills level. We explore the psychology behind listening and the three levels of active listening to developing the sales conversation, plus the use of ‘smart questioning’ from what we have learnt from listening to the customers.Case studies are worked on in pairs and we role play with set scenarios to maximise and consolidate learnt skills.
